General information 

    We take the protection of your personal data and thus the protection of your privacy very seriously. We would like to take this opportunity to explain what the implications are for you when you use our personalized services, and how we protect your data. In order to ensure that your privacy is afforded the greatest possible degree of protection, we consider it imperative that we comply with all legal stipulations concerning data protection. 

    Personal data

    Personal data is information that is associated with your identity. This includes, for example, your name, address, telephone number and email address. It is not essential for you to disclose your personal data in order to use our website. However, in certain cases we need your name and address and some additional information so that we can provide you with the services you want.

    The same applies, for example, to sending you informational material and goods you have ordered, or for answering individual questions. We will make you aware of this wherever necessary. Moreover, we only store and process data that you make available to us voluntarily or automatically. If we ask you for further data, this is voluntary information. Your personal data is processed solely for the purpose of fulfilling the requested offer and to safeguard our own legitimate business interests. 

    Intended purpose of personal data

    We use the personal data you provide to answer your inquiries, process your orders or to give you access to certain information or offers. We will not sell your personal data to third parties or otherwise use it for commercial purposes. 

    Use for stated purpose

    We will collect, process and use the personal data you provide online solely for purposes about which we inform you. Your personal data will not be passed on to third parties without the consent we need from you. Collection of personal data and transfer thereof to governmental institutions and authorities which are authorized to receive it is only carried out within the limits of the pertinent laws or if we are obligated to do so by a court decision. Our employees and the service companies we engage are bound to secrecy and to comply with the provisions of the Federal Data Protection Act by us. 

    Non-personal data which is captured automatically

    When you use our webpages, the following data is stored for organizational and technical reasons: the names of the pages accessed, the name of the browser and operating system used, the date and time the page was accessed, search engines used, names of downloaded files, and your IP address. We analyze this technical data in anonymous form and only for statistical purposes, as part of our efforts to continuously optimize our internet presence so that we can make our internet offerings even more appealing. This anonymous data is stored on secured systems, separately from personal data, and cannot be used to make a connection with any individual person. So your personal data and your privacy are protected at all times. 


    Individuals younger than 16 years old should not transfer their personal data to us without the consent of their parents. We do not ask children and adolescents to send us their personal data, we do not collect it or pass it on to third parties.  


    If you use external links which are offered on our webpages, this data protection statement does not extend to these links. If we offer links for you to use, we make every effort to ensure that they are also compliant with our data protection and security standards. However, we have no influence on whether other providers also comply with the data protection and security provisions. Therefore, please read the data protection statements published by these providers on their own websites as well.


    Contact information

    Name and address of the controller

    Dentsply DeTrey GmbH

    De-Trey-Str. 1

    78467 Konstanz

    Tel. +49 7531 583 - 0

    Fax. +49 7531 584 - 104



    Name and address of the Data Protection Officer

    If you have questions about data protection, you can contact our Data Protection Office directly at any time. 

    Delivery of goods

    Your data is forwarded to the shipping company tasked with delivering goods if this is necessary to enable the goods to be delivered. 

    Rights of the data subject

    You have the right to restrict the use of your personal data at any time. In order for you to exercise your rights, we ask that you contact our Data Protection Officer whose contact details appear at the top of this document. The data subject is at liberty to exercise the following rights.

    Right of access

    All data subjects have the right to receive a summary of the personal data which is processed relating to their person.

    Right to rectification

    All data subjects have the right to have personal data which is processed relating to their person corrected.

    Right to erasure

    All data subjects have the right to have personal data which is processed relating to their person deleted provided no legal obligations to the contrary exist.

    Right to restriction

    All data subjects have the right to have personal data which is processed relating to their person restricted for purposes of further use.

    Right to object

    All data subjects have the right to object to the further use of the personal data which is processed relating to their person.

    Right to data portability

    All data subjects have the right to have personal data which is processed relating to their person transmitted to third parties in a machine-readable format for further use.

    Complaints office

    All data subjects have the right to lodge a complaint with the data protection supervisory authority in the event of non-compliance with the stated data processing procedure. This supervisory authority may be contacted at

    Updating of data protection notices

    These data protection notices are continually updated to reflect current functions, technologies and the applicable law. This takes place at irregular intervals. The data protection statement published on the website at any given time is authoritative.


    Version of: May 2018